1.Booking and Payment :
a) The customer must pay 50% of the total amount during booking and the balance amount at
least 4 weeks before arrival to India. The booking will not be accepted and no contract
exists until the date shown on the confirmation issued by the Company. If the booking is
not accepted the deposit paid and submitted with the booking form will be refunded.
b) If the customer does not pay the balance of the tour/trek at the specified time the
Company reserves the right to cancel the booking.
2. Cancellation or Modification by the Company:
a) Every effort will be made to operate all holidays as advertised but the Company
reserves the right, at its discretion, to modify or cancel any holiday, flight, schedule,
accommodation or arrangement at any time up to four weeks before arrival. In the case of
any material modification or of cancellation, the Company will, if possible, offer
alternative arrangements or, if these are not acceptable, a full refund of the amount
paid. When offering alternative arrangements, the Company will, if accommodation is
affected, use its best endeavours to provide an alternative in the same area. If the
Company is only able to offer a lower classification of hotel, it will refund the difference.
b) A material modification is one which has a significant effect on the customer’s
holiday such as a change of accommodation to a different resort/place or of an inferior
classification in the same resort/place or a change of departure or return timings of
more than twenty four hours which would cause substantial inconvenience to the customer.
The Company will not materially modify or cancel the tour/trek within four weeks of the
date of arrival unless compelled to do so because of circumstances beyond its reasonable
control.
c) In the event of the Company cancelling the holiday either before or after the said
period of four weeks and the customer receiving a full refund of all amount paid to the
Company the customer shall not be entitled to any further sum by way of compensation,
damages or otherwise arising from the cancellation.
d) Certain escorted group holidays may require a minimum number of participants and,
in the event of such minimum numbers not being achieved prior to 8 weeks before departure,
the Company shall be entitled to cancel the holiday whereupon all monies paid by the
customer shall be refunded but no compensation shall be payable or alternative holiday offered.
3. Unforseen Situations:
If war or terrorist activities, threatened or actual, civil unrest, industrial action,
threatened or actual, weather conditions, natural calamities like fire, flood, drought,
earthquake, airport regulations and closures, unforeseen alterations to public transport
schedules and rescheduling of aircraft or any other event outside the control of the Company
either delays or extends the holiday or compels a change in the holiday arrangements, the
Company cannot accept liability for any resulting loss, damage or expense.
4. Cancellation by Customers:
a) If the customer cancels the arrangement after the booking is accepted or the booking
is cancelled by us due to nonpayment by the customer the following will be forfeited as the
case may be:
-
More than 57 days before arrival - 20% of the holiday cost.
-
56 - 30 days before arrival - 30% of holiday cost.
-
29 - 15 days before departure - 50% of holiday cost.
-
Less than 14 days before departure - 100% of the holiday cost.
b) In addition to the above charges, it may be necessary to add under-occupancy or
single room supplements to other members of a party where member(s) of that party cancel.
c) Cancellation charges of 100% will apply on scheduled service tickets if you have to
cancel or amend your flights/rail once the tickets are issued. Tickets are valid only
for the flight/rail issued and cannot be changed after issue.
5. Alteration of Schedule by Customer:
After acceptance of the booking, if the customer alters the confirmed arrangements, an
amendment fee of $50 (or foreign currency equivalent at the time) per person, plus any
increased charges, may be charged. Additionally, if the alteration is within 8 weeks of
the original arrival date, the cancellation charges in clause 4 may be applied.
6. Extra Charges:
The holiday price is subject to Service Charges imposed by the Government which will
be charged extra.
7. The Company’s Liability to the Customer:
a) The customer must appreciate that in certain countries services in hotels, on tour
and in restaurants cannot be expected to be of the same standard as those in developed
countries
and the term "reasonable standard" must be interpreted accordingly.
b) Any information or advice provided by the Company on matters such as visas, vaccinations,
climate , clothing, baggage, special equipment etc. is given in good faith but without
responsibility on the part of the Company, and the passenger accepts responsibility for
obtaining any necessary visas and travel documents needed for the trip.
8. Complaints:
In the event of any dissatisfaction with the accommodation or any other service provided
by the Company in the resort the matter must be reported immediately to the local
representative, so that action can be taken to remedy the problem.
9. Transfer of Bookings:
If the customer is prevented from taking his holiday by circumstances such as those which
would entitle him to make a valid claim under a conventional insurance policy, then,
on giving the Company notice no less than 30 days before arrival, he shall be entitled to
transfer his booking to another person deemed acceptable to the Company.
In such a case the customer and the transferee shall be jointly and severally liable for
all monies due to the Company including all charges and reasonable fees consequent upon
such transfer.
10. Brochure Information:
a) The Company’s brochure contains statements representing its honest belief that the
facts as shown are correct.
Every reasonable effort has been made to describe fully and as honestly as possible the
holidays offered and every reasonable attempt will be made to supply what has been described.
b) The Company reserves the right to make changes to the information and itineraries set
out in the brochure and
provided such changes, have been notified to the customer prior to his submitting a
booking form or accepted by the customer after submission of the booking form but prior
to the Company’s confirmation, then such changes shall be binding on the parties.
11. Any likeness of you:
Any likeness of you secured or taken on any of our trips may be used by the Company
without charge in all media, for bona fide promotional or marketing purposes, including
without limitation promotional materials of any kind, such as brochures or the Internet.
12. Jurisdiction:
This contract is made on the terms of these booking conditions which are governed by
Indian Law and clients shall submit to the jurisdiction of the Kolkata Courts.
